Cancellation & Refund Policy — The North Villa, Candolim Goa

We understand plans change. This policy explains how cancellations, date changes and refunds work for a booking at The North Villa, Candolim, North Goa.

1. How to cancel

To cancel or change a confirmed booking, message us on WhatsApp or call +91 70114 23502 as early as possible. A cancellation takes effect from the date and time we receive and acknowledge your request in writing.

2. Cancellation & refund schedule

Unless a different policy was agreed in writing for your specific booking (for example peak-season, festive or long-stay bookings), the following applies to the booking amount paid:

30 days or more before check-in — full refund of the amount paid, less any payment-processing charges.
15 to 29 days before check-in — 50% of the total booking value is refunded.
Less than 15 days before check-in — the booking amount is non-refundable.
No-show or early departure — no refund for unused nights.

Peak & festive dates: Bookings that include Christmas, New Year, long weekends or other peak periods may carry stricter, non-refundable terms. Any such terms will be stated clearly at the time of booking and take precedence over the standard schedule above.

3. Security deposit

The refundable security deposit is separate from the booking amount and is returned in full after check-out, once the villa has been inspected and subject to any lawful deductions for damage or breach of House Rules.

4. Date changes

A one-time date change may be allowed, subject to availability and any rate difference, if requested at least 15 days before check-in. Date changes are not guaranteed and are treated as a cancellation if the new dates cannot be accommodated.

5. How refunds are made

Approved refunds are made to the original payer using the same method where possible, normally within 7–10 business days of confirmation. Payment-gateway or bank charges, where applicable, are non-refundable.

6. Force majeure

If a stay cannot go ahead due to events beyond reasonable control — such as natural disasters, extreme weather, government travel restrictions or pandemics — we will, at our discretion and in good faith, offer to reschedule the booking or provide a credit for a future stay. Cash refunds in such cases are not guaranteed.

7. Cancellation by us

In the rare event we must cancel a confirmed booking (for example due to unforeseen damage to the property), we will inform you as soon as possible and refund the full amount you have paid, or help you arrange suitable alternative dates.

Need to change or cancel a booking?

Talk to us on WhatsApp or call +91 70114 23502 — the sooner you reach us, the more we can do to help.

The North Villa · Candolim, North Goa 403515, India · thenorthvillagoa.com